Tag - customer service

Negative Comments, Positive Comments, Social Media

How to Handle Negative Comments on Social Media

We can’t deny the fact that social media is a unique public platform and a powerful tool for businesses of all types. Presence on social media lets potential customers connect, engage and establish trust with your brand. It can also be a great customer service tool for your business to appropriately handle customers’ complaints and comments. If a negative or controversial comment comes up on Facebook, Twitter and other social networks, here are some tips to handle them properly. 1. Reply [...]

5 Reasons Why Live Chat is Important for Your Website

No matter the size of your business, good customer service is an essential part of any business. In today's highly competitive business environment and increased use of the Internet, users in general expect a fast and instant support from businesses online. To stay up with latest trends in digital technology, it is important for a business to use a Live Chat in their website to offer customer service to their web visitors. Live chat is a platform that allows businesses [...]

How to Build Customer Loyalty Online

Customer loyalty is very important for any business to grow.  Customer loyalty is a process to build a strong and long-term relationship between customers and a brand. It helps a business to retain existing customers, get them to buy often and serves as an ambassador to acquire new customers. Here are some factors to help your business build customer loyalty: Quality Products What is more convincing than selling products that are high quality and reasonable for its price? Quality is always what customers consider above anything else [...]