Tag - negative comment

How to Handle Negative Comments on Social Media

We can’t deny the fact that social media is a unique public platform and a powerful tool for businesses of all types. Presence on social media lets potential customers connect, engage and establish trust with your brand. It can also be a great customer service tool for your business to appropriately handle customers’ complaints and comments. If a negative or controversial comment comes up on Facebook, Twitter and other social networks, here are some tips to handle them properly. 1. Reply [...]